to return to order.

• Go to the Check Out page.
• Enter your shipping and payment information in the form provided, and then press the "Submit" button at the bottom of the page.
• You will be presented with a preview copy of your final order. Examine it carefully to make sure everything is correct.
• Next, press the "Place Order" button. Your order will NOT be confirmed until you do this.
• Once you have pressed the "Place Order" button, you will see a page acknowledging the order. A copy of your order will also be sent to you by email.
• If you don't receive the email within one hour, your order may not have gone through properly, so please call or email us so we can assure that your order was properly processed.
• FRM Member Discounts: if you are a member of the Friends of the Railroad Museum, you may check the box requesting a 10% discount, and the discount will be applied to your items on the final Order screen. This discount is not available on already-discounted Special Buys. All orders are subject to membership verification, and to acceptance.

Return Policy:

• Returns and/or exchanges may be made for the same or other equivalent store merchandise or Store Gift Certificate only; no cash or credit will be given. Merchandise damaged in shipment (claim filed by recipient with carrier) will be re-shipped if product is still available. No returns or exchanges after 30 days of purchase. All returns and/or exchanges must be accompanied with sales receipt number.

Shipping Policy:

• Merchandise is generally shipped next business day.
• We will determine best shipment method (unless you request a particular method in the Special Requests and Comments section, in which case an added charge might apply).
• NEW! When you check out and place your order, the shipping & handling charge will be automatically calculated, based on the total amount of your order, following this schedule:
          

  Purchase Amount	Shipping/ Handling Fee
  $  1.00 to $25.00	$5.95
  25.00 to $50.00	$7.95
  50.00 to $100.00	$9.95
  100.00 to $150.00	$11.95
  150.00 to $200.00	$13.95
  Over $200.00	$15.95
  These fees are subject to change in case of rate increases. Additional charges may apply for special shipping requests.

  For delivery outside the USA, the system does not assign a shipping charge, and you should phone or email the Shop in advance to make arrangements.
  
• To protect against fraudulent use of stolen credit cards, if you desire shipment to an address different from your billing address, please call the Shop at 717-687-8628 extension 3005.

Payment Methods:

When paying by CHECK:

• Fill out the on-line form. Select the "Pay by Mail" option, and submit your order.
  You will receive a copy of your invoice by email. Print out a copy of it.
  Attach your check to the copy, and mail it to us at the address found at the top of the invoice.

When paying by CREDIT CARD, you have several options:

• By mail:
  Fill out the on-line form. Do NOT enter your credit card number. Instead, select the "Check" option, and submit your order.
  You will receive a copy of your invoice by email. Print out a copy of it.
  Write your credit card number, security code number and expiration date on the copy, and mail it to us at the address found at the top of the invoice.
  Please note that international orders must be paid by credit card.

• By telephone:
  Fill out the on-line form. Do NOT enter your credit card number. Instead, select the "Customer Will Telephone" option, and submit your order. You will receive a copy of your invoice by email. Then call us. Give our friendly staff your invoice number and credit card information over the phone. If our voice mail system takes your call, please let us know when you would like us to call you back.
  Our telephone number is 717-687-8628, ext. 3005.

• On-line:
  Fill out the on-line form. Select the "Pay by Credit" option, and submit your order on-line.

Your patronage is most appreciated!
All proceeds go to support the educational and preservation mission of the museum.

to return to order.